Shipping Guide




Which countries The Pet Pillow provides free shipping?

The Pet Pillow, based in Hong Kong, currently provides free shipping for all items & all orders to almost all countries, including United States, Canada, United Kingdom, Ireland, Norway, Germany, Netherlands, France, Spain, Portugal, Austria, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If Car owners in other countries want to purchase from The Pet Pillow, please send an Email to us at first and we will offer you the accurate quote with shipping cost, for that The Pet Pillow ships to customers worldwide.

Which Orders we supply free shipping?

We supply free shipping for any order value over USD49.

For oder value less than USD48.99, we charge shipping fee as USD6.99 only.


How long will the shipment take?

At, we value every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.

Generally it takes 15~25 Business days for your order to arrive. Faster delivery is available with an additional cost to upgrade to Expedited Shipping and Express Shipping.

Total Delivery Time = Processing Time + Shipping Time. All at Business Days.

Free Shipping: 3-7 Processing Time + 13-20 Shipping time;

Expedited Shipping: 3-7 Processing Time + 8-11 Shipping time; Not Available this Period

Express Shipping: 3-7 Processing Time + 3-6 Shipping time; Not Available this Period

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.


Do I need to pay the tax?

Information below is for reference only, and The Pet Pillow takes no responsibility for the information provided.


General Custom Duty and VAT Information

United States

Single Order<800 USD, No Custom Duty & Sales Tax

European Union Countries

Single Order<22 Euro, No Custom Duty & VAT
150 Euro<Single Order<22 Euro, Only VAT Required
Single Order>150 Euro, VAT Required, Custom Duty Required if Applicable

United Kingdom

Single Order<18 GBP, No Custom Duty & VAT


Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD
No Custom Duty & VAT


Single Order<16,666 JPY, No Custom Duty & VAT


Single Order<50 USD, No Custom Duty & VAT


Single Order<1000 AUD, No Custom Duty & VAT

New Zealand

Single Order<800 NZD, No Custom Duty & VAT


If there are any further questions, please Email to