Shipping Guide
Which countries The Pet Pillow provides shipping service?
The Pet Pillow, based in Hong Kong, currently provides shipping to almost all countries, including United States, Canada, United Kingdom, Ireland, Norway, Germany, Netherlands, France, Spain, Portugal, Austria, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If pet owners in other countries want to purchase from The Pet Pillow, please send an Email to us at first and we will offer you the accurate quote with shipping cost, for that The Pet Pillow ship to customers worldwide.
How much for the shipping fees?
1. Standard Shipping
Free Standard Shipping: Free Shipping, For the order value over USD69.
Standard Shipping: Shipping fee as USD6.99, For the order value less than USD68.99
2. Express Shipping
Not available during this period for reason of COVID-19.
How long will the shipment take?
At thepetpillow.com, we value every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.
Generally it takes 15~25 Business days for your order to arrive. Faster delivery is available with an additional cost to upgrade to Expedited Shipping and Express Shipping.
Total Delivery Time = Processing Time + Shipping Time. All at Business Days.
Free Shipping: 3-7 Processing Time + 13-20 Shipping time;
Expedited Shipping: 3-7 Processing Time + 9-15 Shipping time; Not Available for COVID-19
Express Shipping: 3-7 Processing Time + 6-6 Shipping time; Not Available for COVID-19
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.
Do I need to pay the tax?
Information below is for reference only, and The Pet Pillow takes no responsibility for the information provided.
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General Custom Duty and VAT Information |
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United States |
Single Order<800 USD, No Custom Duty & Sales Tax |
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European Union Countries |
All Order, VAT Required, Custom Duty Required if Applicable |
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United Kingdom |
Single Order<18 GBP, No Custom Duty & VAT |
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Canada |
Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD |
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Japan |
Single Order<16,666 JPY, No Custom Duty & VAT |
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Mexico |
Single Order<50 USD, No Custom Duty & VAT |
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Australia |
Single Order<1000 AUD, No Custom Duty & VAT |
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New Zealand |
Single Order<800 NZD, No Custom Duty & VAT |
If there are any further questions, please Email to sales@thepetpillow.com.