If you forget to upoad photos, please send order number and photos to sales@thepetpillow.com by email.

No, don’t need it. Our team will process the photos according to your order. Just please send clear, high-quality photos, and please don’t send a shot screen. For more details, please refer to Photo Guide.

You can cancel your order within 24 hours. After 24 hours, we cannot guarantee that the order can be canceled. If any questions, please send an email to sales@thepetpillow.com.

If your want to change address, please send the order number, phone number, and new address to our email: sales@thepetpillow.com. Once the order has shipped, the address can’t change.


All orders will attach a tracking number once shipped. You will receive a email. If you have any questions, please send an email to sales@thepetpillow.com. Our customer service staff will reply to you within 24 hours.

Free Standard Shipping: Free Shipping, For the order value over USD 69.
Standard Shipping: The shipping fee is USD 6.99, For an order value less than USD 68.99.
For more details, please refer to Shipping Guide.

Generally, it takes 15~25 Business days for your order to arrive. For more details, please refer to the Shipping Guide.

Yes, generally, we offer worldwide shipping.


If your package is damaged or you received the wrong product, please send the relevant pictures or videos to sales@thepetpillow.com. We will verify the status of the package within 3-5 working days, and once verified, we will follow your wishes and give you free reprints within 7 working days. Or give you a full refund, you will receive the refund within 3-10 working days.
For more details, please refer to Return Policy.

If we were unable to answer your questions here, please contact us at email sales@thepetpillow.com! Our team will reply you within 24 hours. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.