Return Policy
Return and Refund Policy:
Thank you for choosing thepetpillow.com. Our Return and Refund Policy is designed to provide you with a seamless experience when it comes to returns and refunds. Here's what you need to know:
30-Day Returns, Exchanges, and Refunds Policy:
Our aim at thepetpillow.com is to ensure your complete satisfaction with your purchases. If, for any reason, you are not satisfied with your items, you have the option to return or exchange them within 30 days of receiving your order. We offer a full refund, including the shipping fee you paid, or the choice to exchange your items.
Cancellation Policy:
If you need to cancel your order, please notify us within 12 hours. Once your order has been processed and/or shipped, we regret to inform you that we cannot cancel it. However, you can still return it once it arrives.
30-Day Full Coverage Return/Exchange Policy:
We take pride in the quality of our products and offer a 30-day Full Coverage Return(including the shipping fee you paid)/Exchange Policy for the following reasons (Return fees responsible by thepetpillow.com):
Please contact us within 30 days of receiving your order and email us at sales@thepetpillow.com with a clear picture or video of the damage. The item must be in its original condition, unworn, and unwashed. We will file a claim with the carrier or check with the warehouse and provide you with a brand new replacement at no additional cost. We will be responsible for return postage fees and replacement fees.
We offer a 30-day Return/Exchange Policy for the following reasons (Return postage fees and replacement fees responsible by the buyer):
Return & Exchange Service Procedure:
After you receive confirmation from our customer service, please send the product along with the order number and product name. A tracking number of the returning parcel is required. We will deal with the product exchange or refund after we receive your returning parcel.
Step 1. Contact Customer Service to Request Return Details:
To initiate a return, please contact our Customer Service via email at sales@thepetpillow.com to request return details. Please include the order number, product name, a clear picture or video of the damage in your email.
Step 2. Approval Notification:
You will receive a confirmation email from our Customer Service once your return request is approved.
Step 3. Pack and Send the Package:
Pack the item(s) you wish to return and ship it to the following address:
Room 502, 5th Floor, Building No.2 Beichenshiguangli, No.357 Gushan Road, Wangyue Street, Yuelu District, Changsha City, Hunan Province, China, Zip Code: 410000.
Please include the order number and product name in the returning parcel. Please send the tracking number for the returning parcel to us by email: sales@thepetpillow.com.
Step 4. Refund Processing:
Refunds will be processed within 2 business days of receiving your item(s). You will receive an email notification once your refund is processed. Please note that the refund may take up to 7 to 10 business days to be credited to your account, depending on your financial institution.
Precautions for Return and Exchange:
To ensure a smooth return process, please keep the following precautions in mind:
If you have any questions or require assistance regarding our policies, including cancellations, our friendly customer service team is available to assist you, please contact us freely through below form or send an email to sales@thepetpillow.com
Thank you for choosing thepetpillow.com. Our Return and Refund Policy is designed to provide you with a seamless experience when it comes to returns and refunds. Here's what you need to know:
30-Day Returns, Exchanges, and Refunds Policy:
Our aim at thepetpillow.com is to ensure your complete satisfaction with your purchases. If, for any reason, you are not satisfied with your items, you have the option to return or exchange them within 30 days of receiving your order. We offer a full refund, including the shipping fee you paid, or the choice to exchange your items.
Cancellation Policy:
If you need to cancel your order, please notify us within 12 hours. Once your order has been processed and/or shipped, we regret to inform you that we cannot cancel it. However, you can still return it once it arrives.
30-Day Full Coverage Return/Exchange Policy:
We take pride in the quality of our products and offer a 30-day Full Coverage Return(including the shipping fee you paid)/Exchange Policy for the following reasons (Return fees responsible by thepetpillow.com):
- The picture rendering or lettering is blurred.
- You receive any damaged items.
- The size of the item you receive is incorrect or there is a mismatch.
- You receive any defective or incorrect items.
- The information provided for product customization does not match or there is any error in customization.
Please contact us within 30 days of receiving your order and email us at sales@thepetpillow.com with a clear picture or video of the damage. The item must be in its original condition, unworn, and unwashed. We will file a claim with the carrier or check with the warehouse and provide you with a brand new replacement at no additional cost. We will be responsible for return postage fees and replacement fees.
We offer a 30-day Return/Exchange Policy for the following reasons (Return postage fees and replacement fees responsible by the buyer):
- Incorrect color, size, or material chosen by the customer.
- Partial returns or exchanges of products that are part of a set item.
- Non-quality issues for personalized products.
- Personal reasons such as a change of mind or personal taste.
- Conditions for Returning an Item(s):
- To be eligible for a return, merchandise must be in its original condition, unworn, and unwashed, without fragrance and makeup residue. All tags must be intact on all returned merchandise. Please keep the original packaging and ensure all parts related to the product are included.
Return & Exchange Service Procedure:
After you receive confirmation from our customer service, please send the product along with the order number and product name. A tracking number of the returning parcel is required. We will deal with the product exchange or refund after we receive your returning parcel.
Step 1. Contact Customer Service to Request Return Details:
To initiate a return, please contact our Customer Service via email at sales@thepetpillow.com to request return details. Please include the order number, product name, a clear picture or video of the damage in your email.
Step 2. Approval Notification:
You will receive a confirmation email from our Customer Service once your return request is approved.
Step 3. Pack and Send the Package:
Pack the item(s) you wish to return and ship it to the following address:
Room 502, 5th Floor, Building No.2 Beichenshiguangli, No.357 Gushan Road, Wangyue Street, Yuelu District, Changsha City, Hunan Province, China, Zip Code: 410000.
Please include the order number and product name in the returning parcel. Please send the tracking number for the returning parcel to us by email: sales@thepetpillow.com.
Step 4. Refund Processing:
Refunds will be processed within 2 business days of receiving your item(s). You will receive an email notification once your refund is processed. Please note that the refund may take up to 7 to 10 business days to be credited to your account, depending on your financial institution.
Precautions for Return and Exchange:
To ensure a smooth return process, please keep the following precautions in mind:
- The items being returned must be in their original condition, unworn, and unused.
- In the case of personalized products, please notify us within 12 hours if you need to cancel, modify, or replace the personalized content. We provide a complimentary replacement of personalized content within this timeframe. However, after 12 hours, a production fee of 20% of the product price will be charged. This fee covers the immediate production of customized products to ensure timely delivery.
- Unfortunately, coupon codes used for the original purchase cannot be reinstated once the return has been processed.
- We reserve the right to update this policy at any time. Any changes will be communicated through updates on this page.
If you have any questions or require assistance regarding our policies, including cancellations, our friendly customer service team is available to assist you, please contact us freely through below form or send an email to sales@thepetpillow.com